Tag: consumerrights
Consumer Complaints Cannot Be Dismissed for Non-Prosecution by the District or State Commission: Kerala High Court
The Kerala High Court recently ruled that consumer complaints cannot be dismissed simply because the complainant failed to appear on the hearing date. The judgment was passed in Suresh Nathan v. The State Consumer Dispute
Understanding Liability for Unsafe Food: Can Restaurants Be Held Accountable for Defective Ingredients?
Introduction Food safety is a critical concern in the hospitality industry, particularly for restaurants that serve meals to thousands of consumers daily. A recent judgment by the Allahabad High Court in Piyush Gupta & Anothers
CCPA Advisory: A Call to Action Against Illegal Betting and Gambling Advertisements
The Central Consumer Protection Authority (CCPA), established under the Consumer Protection Act, 2019, had issued a significant advisory concerning the prohibition of advertising, promotion, and endorsement of unlawful activities. This advisory, dated March 2024, addresses
Draft Guidelines by the Bureau of Indian Standards: E-Commerce Principles for Self-Governance
The Bureau of Indian Standards (BIS) has issued a draft document titled “Draft Guidelines by the Bureau of Indian Standards: E-Commerce Principles for Self-Governance,” inviting public comments. This document aims to establish a robust framework
Consumer Rights Under the Consumer Protection Act, 2019: Empowering Consumers for a Fair Marketplace
The Consumer Protection Act, 2019 serves as a robust framework to safeguard consumer interests and uphold fairness in trade and commerce. The Act explicitly outlines the rights of consumers under Section 2(9), ensuring protection against
Consumer-Focused Companies: The Need for Convergence with the National Consumer Helpline (NCH)
In an era where consumer satisfaction drives business growth, ensuring swift and effective grievance resolution is paramount. Companies catering directly to consumers must consider collaborating with the National Consumer Helpline (NCH), an initiative by the
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